Our support’s key objective is to get things up and running as quickly as possible and because we take the time to document and understand your systems together we have an in-depth knowledge of your configuration and we can respond quickly causing minimum disruption.
Networks can be supported at a distance. This is both a time=saving and cost & saving solution and with our telephone help desk we are able to solve around 85% of all technical issues without the need to schedule an engineer call-out at some future date. The help-desk network support will be a back-up to your existing in-house provision.
When a problem occurs our help-desk establishes a remote connection enabling us to access and work on your network at a distance. In some cases we can solve the problem unaided; in others the issues can be resolved while in telephone contact.